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Contingent workforce solutions are on the rise, as are best practices when it comes to managing them. Today, many organizations can benefit from, but don’t yet have the necessary systems in place to streamline their contingent workforce programs. That’s where companies like Procom enter the equation.

Procom logo, with permission.
Procom logo, with permission.


Procom, a well-recognized IT staffing firm, places a variety of highly skilled candidates across North America. Their specialized talent hones their expertise for organizations worldwide in Big Data, Cybersecurity, DevOps and Cloud, Java, Project Management, SAP, Salesforce and ServiceNow. Procom provides global talent solutions in a variety of industries including government, automotive, banking, retail, insurance, semiconductor, life sciences, telecommunications, and more, Procom helps organizations leverage their existing contingent workforce to cut costs and provide greater visibility into temporary workers.

To meet these objectives for clients worldwide, Procom provides a variety of hands-on as well as technology solutions to help organizations optimize their contingent workforce programs.

How is your organization’s contingent workforce management?

Before your organization can effectively audit its performance when it comes to contingent workforce management, it helps to determine your organization’s  objectives when it comes to managing your contingent workforce as well as what KPIs to look for.

Technology Considerations for Contingent Workforce Management

It’s important to observe and accurately measure the impact of contingent hires on the overall team. Organizations can benefit from monitoring how contingent workers impact working relationships and productivity, and they can extract additional benefits by implementing technology solutions to help them do so.

VMS, known as a Vendor Management System, is one of the technology solutions provided by Procom. A Vendor Management System is a software that is typically cloud-based, and allows organizations greater visibility into their contingent workforce. It assists with aspects of management and tracking, including important KPIs that are essential to successful contingent workforce management.

Best Practices for Contingent Workforce Management

In addition to implementing technological solutions, it helps to build communication within the team. When organizations have teams composed of employees and independent contractors, developing a system that ensures all members feel appreciated and encourages effective communication and talent retention.

Employee classification is also important, highlighting the importance of understanding the differences between employees and independent contractors. Employment status is based on the worker’s relationship to your organization, and as a result, can affect everything from taxes to the benefits they’re entitled to.

Procom supports organizations on matters of compliance to ensure they classify their workforce correctly.

What are the best practices of contingent workforce management?

To effectively implement a plan for contingent workforce management, consider adopting some of these practices:

  • Leverage Human Resources: Engage your HR department to ensure proper classification and integration of contingent workers, aligning their responsibilities with existing team structures.
  • Enhance Worker Experience: Develop a clear plan for contingent hires that defines their role, team integration, and position within the organizational hierarchy to maximize the benefits of their specialized role and how it relates to everyone involved.
  • Implement a Unified Strategy: Establish a companywide approach for hiring and managing contractors to ensure consistency, reduce confusion, and streamline processes. This should include protocols for time management, payment, and task responsibilities.
  • Adopt New Technology: Implement new technology solutions to handle administrative tasks such as tracking progress, communication, and ensuring secure and timely payments.

In addition to technology solutions such as applicant tracking systems, vendor management systems and workforce analytics, artificial intelligence and generative AI is also on the rise. AI is being gradually integrated throughout the process for hiring, retention, relationship management, compliance and more, and its adoption will only increase in the coming years.

Case Study: Procom’s Contingent Workforce Management Success

Procom’s contingent workforce solutions and contingent workforce management solutions have generated excellent results for clients globally. In a recent case study, Procom shared that they helped their client achieve over 17% savings on its contingent workforce spend, provided visibility across both the contingent workforce and Statement of Work engagement, Introduced and enforced SOW audit controls and served as Subject Matter Experts through the RFP process.

In addition to these points, Procom further helped their client capitalize on the benefits of its contingent workforce by helping them implement better management of their true OPEX and CAPEX spend. Procom also provided education on the Canadian labor market, trends and various government regulations in regards to contingent workers.

As contingent workforce solutions continue to grow rapidly, it is imperative for organizations to refine their contingent workforce management practices. To get the most out of your contingent workforce, we recommend implementing these best practices, integrating automation and technology to gain deeper visibility, and working with a trusted provider of contingent workforce solutions.

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Her Forward is a US news publication founded by Michael Peres (Mikey Peres) in 2021. Our publication is dedicated to bringing you the latest news and insights on female entrepreneurs and leaders.